Terms of Use

1. Introduction and Acceptance

1.1 What Flora is. Flora is a wellness application that provides cycle-synced nutrition, fitness, and mental-wellness information and guidance intended to support you as you work toward your fertility and general wellness goals. The Service includes personalized suggestions, tracking tools, educational content, and AI-assisted features.

1.2 What Flora is not. Flora is a general wellness and informational product. It is not a medical device, is not intended to diagnose, treat, cure, or prevent any disease or condition, and is not a method of contraception or a means of preventing pregnancy. Flora does not guarantee any particular health, fertility, or reproductive outcome. See Section 3 (Medical Disclaimer).

1.3 Acceptance. By creating an account or otherwise using the Service, you represent that you have read, understood, and agree to these Terms, and that you have the legal capacity to enter into this agreement.

1.4 Privacy. Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information, including health and reproductive information, and — for Washington and Nevada residents — our Consumer Health Data Privacy Policy. Please review them carefully. Accepting these Terms is not consent to collect, use, or share your health data for purposes beyond providing the Service; where the law requires such consent, we will request it separately.

2. Eligibility

2.1 Age. You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are 18 or older and are able to form a binding contract.

2.2 Capacity and compliance. You represent that you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction, and that your use will comply with all applicable laws.

2.3 One account. You agree to create and maintain only one account for your personal, non-commercial use, unless we expressly permit otherwise.

3. Medical Disclaimer — Not Medical Advice

3.1 Informational purpose only. The Service, including all content, suggestions, and AI-generated guidance, is provided for general informational and wellness purposes only. It is not medical advice and is not a substitute for the professional judgment, diagnosis, or treatment of a qualified physician, dietitian, mental-health professional, or other licensed healthcare provider.

3.2 No professional relationship. Your use of the Service does not create a doctor-patient, therapist-client, or any other healthcare-professional relationship between you and Flora or anyone associated with Flora. We do not practice medicine, dietetics, psychology, or any other licensed profession, and nothing in the Service should be interpreted as such.

3.3 Not a medical device or contraceptive. Flora is not a medical device and does not provide medical advice, diagnosis, or treatment, and it has not been cleared or approved by the U.S. Food and Drug Administration or any other regulatory authority. Do not use Flora as a method of contraception or as a means of preventing or achieving pregnancy in reliance on the Service alone. No method of family planning is guaranteed to be effective.

3.4 Consult a professional. Always seek the advice of a qualified healthcare provider before making decisions about your diet, exercise, medication, mental health, fertility, or any other aspect of your health, and before acting on anything you learn through the Service. Never disregard or delay seeking professional medical advice because of something you read or received through the Service.

3.5 Emergencies. The Service is not designed for medical emergencies. If you think you may have a medical emergency, call your doctor or 911 (or your local emergency number) immediately.

3.6 No guaranteed results; your decisions are your own. Individual results vary, and we make no guarantee that the Service will improve fertility, health, or any other outcome. You are solely responsible for any decisions or actions you take based on the Service, and Flora is not responsible for those decisions, actions, or their consequences.

4. AI-Generated Content and Features

4.1 Use of AI.The Service uses artificial intelligence and machine-learning systems to generate personalized guidance, meal and fitness suggestions, wellness content, and conversational (“chat”) responses. These features are designed to be helpful, but they operate probabilistically and have inherent limitations.

4.2 AI outputs may be inaccurate. AI-generated outputs may be incomplete, outdated, or incorrect, and may appear accurate or authoritative because of their detail or specificity even when they are not. You should not rely solely on AI-generated outputs, and you should apply your own judgment and consult qualified professionals as described in Section 3. AI outputs do not represent the advice or opinion of Flora.

4.3 Not medical advice. All AI-generated content is subject to the Medical Disclaimer in Section 3 and is not a substitute for professional medical advice.

4.4 Monitoring and recording. To operate, secure, evaluate, and improve the Service, your interactions with AI and other automated features — including chat messages and inputs — may be logged, monitored, reviewed, or recorded. How this information is handled is described in our Privacy Policy.

4.5 Changes. AI features are provided on an evolving basis. We may add, modify, limit, or discontinue AI features at any time.

5. Your Account

5.1 Registration. To use certain features, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.

5.2 Credentials. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree not to share your credentials and to notify us promptly at support@joinflora.app if you suspect any unauthorized use.

5.3 Our rights. We may suspend, restrict, or terminate your account if we reasonably believe you have violated these Terms or applicable law, or to protect the Service, other users, or Flora.

6. Accuracy of Your Information and Reliance on Inputs

6.1 Your inputs drive the Service.The Service’s guidance and outputs depend on the information you provide, such as your cycle data, dietary intake, exercise, mood, symptoms, and goals. The quality and relevance of what the Service produces are directly affected by the accuracy and completeness of what you enter.

6.2 Your responsibility. You are solely responsible for recording accurate, complete, and truthful information, and you do so at your own risk. Flora is not responsible for outputs, suggestions, or consequences that result from inaccurate, incomplete, or outdated information you provide.

6.3 Estimates only. Any calculations, predictions, ranges, or insights the Service produces are estimates for informational purposes only and are not guaranteed to be accurate, reliable, or error-free.

7. Subscriptions, Billing, and Auto-Renewal

7.1 Current access. At launch, the Service is offered free of charge. We may introduce paid subscriptions, free trials, and other paid features at any time, and the terms of this Section 7 will apply to them when we do.

7.2 App-store billing.Paid subscriptions and any other purchases are processed through the platform from which you obtained the app — the Apple App Store or Google Play (each, an “App Store”). Your purchase is subject to the applicable App Store’s terms and payment policies in addition to these Terms.

7.3 Auto-renewal. Unless otherwise stated, subscriptions automatically renew for successive periods (for example, monthly or annually) at the then-current price, and your App Store account will be charged for each renewal, until you cancel. You authorize these recurring charges through your App Store.

7.4 Free trials converting to paid. If we offer a free trial, then unless you cancel before the end of the trial period, your subscription will automatically convert to a paid subscription and your App Store account will be charged the applicable fee. Any unused portion of a free trial is forfeited when you purchase a subscription, where required by the App Store.

7.5 Cancellation. You can cancel a subscription at any time through the subscription-management settings of your App Store account. Cancellation takes effect at the end of the current billing period; you will retain access until then. Deleting the app does not, by itself, cancel a subscription.

7.6 Refunds. Except where required by law, payments are non-refundable, and refunds (if any) are handled by the applicable App Store under its policies. We do not directly process App Store payments and generally cannot issue refunds for them.

7.7 Price changes.We may change subscription prices. Price changes are administered through the App Store, and where the App Store requires your consent to a price change, your subscription will continue at the new price only if you accept it in accordance with the App Store’s process.

8. License to Use the Service

8.1 License grant. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to download and use the Service for your own personal, non-commercial purposes.

8.2 Reservation. All rights not expressly granted to you are reserved by Flora and its licensors. This license does not transfer any ownership interest in the Service to you.

9. Consent to Electronic Communications

9.1 Consent. By using the Service, you consent to receive communications from us electronically, including by email, in-app messaging, and push notification, and, where you have provided a mobile number and where permitted, by SMS text message. These communications may include transactional, service, security, and administrative messages, and — where permitted by law — promotional and marketing messages.

9.2 Electronic records. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

9.3 Opting out. You may opt out of marketing communications at any time by using the unsubscribe mechanism in the message, adjusting your in-app or device notification settings, or contacting us at support@joinflora.app. You may still receive non-promotional messages necessary to operate your account and the Service. Message and data rates may apply to SMS, and message frequency varies.

10. Your Content

10.1 Your content.“User Content” means the information and materials you submit to the Service, such as journal entries, logs, tracked data, and chat messages. The Service is designed for your private, personal use, and your User Content is not made publicly available to other users through the Service.

10.2 Ownership. You retain ownership of your User Content.

10.3 License to operate the Service. You grant Flora a limited, worldwide, royalty-free license to host, store, process, transmit, and display your User Content solely as necessary to provide, maintain, secure, and support the Service for you. We do not claim ownership of your User Content, and any use of your information beyond operating the Service for you — including any research or product-improvement uses — is governed by our Privacy Policy and applicable consents.

10.4 Your responsibilities. You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any law or infringe the rights of any third party. You agree not to submit content that is unlawful, infringing, or that you do not have the right to submit.

10.5 Our rights. Although we do not routinely monitor User Content, we may remove or disable content, or suspend or terminate accounts, if we reasonably believe the content or conduct violates these Terms or applicable law, or is necessary to protect the Service or others.

11. Feedback

If you send us suggestions, ideas, feature requests, or other feedback about the Service (“Feedback”), you agree that we may use it for any purpose, without restriction and without any obligation to compensate or credit you. All improvements to the Service that we develop based on Feedback are owned by Flora. Feedback is not treated as your confidential or proprietary information.

12. Prohibited Use

You agree not to, and not to permit or enable any third party to:

• use the Service for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms;
• use the Service as a medical device, a diagnostic tool, or a method of contraception (see Section 3);
• copy, modify, distribute, sell, sublicense, rent, or lease any part of the Service, or attempt to derive source code, decompile, disassemble, or reverse engineer any part of the Service, except to the extent this restriction is prohibited by law;
• access or use the Service through automated means (such as bots or scrapers), or collect or harvest data from the Service, without our prior written permission;
• interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or related systems or networks, or circumvent any security or access controls;
• upload or transmit viruses, malware, or other harmful code;
• misuse AI or automated features, including attempts to manipulate outputs, extract underlying models or prompts, or generate unlawful or harmful content; or
• use the Service to infringe the intellectual property or other rights of any third party.

13. Third-Party Services and Integrations

13.1 Reliance on third parties. The Service relies on, links to, or integrates with products and services provided by third parties, which may include the App Stores, cloud-hosting and infrastructure providers, analytics providers, payment processors, and — where you choose to connect them — health-data sources, devices, or wearables. These third parties are not controlled by us.

13.2 No responsibility for third parties.We are not responsible for the availability, accuracy, reliability, security, or acts or omissions of any third-party service, and your use of a third-party service may be subject to that third party’s own terms and privacy policies. Third-party services and integrations may change, become unavailable, or stop working, and we are not liable for any resulting effect on the Service.

14. Intellectual Property

14.1 Our rights.The Service and all content, software, designs, text, graphics, logos, and other materials we provide (excluding your User Content) are owned by Flora or its licensors and are protected by intellectual-property and other laws. “Flora” and related names and logos are our trademarks; you may not use them without our prior written permission.

14.2 Limited license only. Except for the limited license in Section 8, these Terms do not grant you any right, title, or interest in the Service or our content.

15. Disclaimers of Warranties

15.1 “As is.”TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

15.2 No implied warranties. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

15.3 No guarantee of results or availability. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT OUTPUTS WILL BE ACCURATE OR RELIABLE, OR THAT THE SERVICE WILL ACHIEVE ANY PARTICULAR HEALTH, FITNESS, OR FERTILITY OUTCOME.

15.4 Jurisdictional limits. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

16. Limitation of Liability

16.1 Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLORA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF FLORA AND THE PARTIES DESCRIBED ABOVE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16.3 Exceptions. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16.4 Basis of the bargain. The disclaimers and limitations in Sections 15 and 16 are an essential basis of the agreement between you and Flora and reflect the allocation of risk between us.

17. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Flora and its affiliates, officers, directors, employees, and agents from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or the rights of any third party; or (d) your User Content. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

18. Termination

18.1 By you. You may stop using the Service at any time and may delete your account through the Service or by contacting support@joinflora.app.

18.2 By us. We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if you violate these Terms or applicable law, or as reasonably necessary to protect the Service, other users, or Flora.

18.3 Effect. Upon termination, your license to use the Service ends. Sections that by their nature should survive termination — including Sections 3, 6, 10.2, 11, 14, 15, 16, 17, 19, 20, and 24 — will survive.

19. Dispute Resolution — Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND FLORA TO RESOLVE DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, SUBJECT TO YOUR RIGHT TO OPT OUT UNDER SECTION 19.7.

19.1 Informal resolution first. Before starting an arbitration, you and Flora agree to try to resolve any dispute informally for at least sixty (60) days. To begin, send a written notice describing the dispute and the relief you seek to support@joinflora.app (if you are the one initiating). Both parties agree to negotiate in good faith, including through an individualized meet-and-confer by phone or video if requested. This informal-resolution process is a condition precedent to starting arbitration.

19.2 Agreement to arbitrate. If the dispute is not resolved within the informal-resolution period, you and Flora agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect (available at www.adr.org), except as modified by these Terms. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this Section.

19.3 Carve-outs. Notwithstanding the above: (a) either party may bring an individual claim in small-claims court if it qualifies; and (b) either party may seek injunctive or other equitable relief in a court of competent jurisdiction, and either party may bring claims relating to the enforcement or protection of its intellectual-property rights in court, without first proceeding through arbitration or the informal-resolution process.

19.4 Class-action and jury-trial waiver.You and Flora agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding. You and Flora also waive any right to a jury trial.

19.5 Coordinated or mass filings.If twenty-five (25) or more similar arbitration demands are submitted against Flora by or with the assistance or coordination of the same or coordinated counsel, or in a coordinated manner, you and Flora agree these are “Coordinated Filings” and will be resolved in staged batches to promote efficiency: the demands will be grouped into batches of no more than fifty (50), a single arbitrator will be appointed for each batch, and the parties will proceed with an initial set of batches (which may serve as bellwether proceedings) before the remaining batches are scheduled. Applicable statutes of limitations and any arbitration-fee obligations will be tolled for demands awaiting a batch. This provision is intended to be enforced by the arbitrator and any court as a fair and efficient procedure for handling coordinated filings.

19.6 Location and costs. Arbitration may be conducted by written submissions, by telephone or video, or in person in Los Angeles County, California, as permitted by the AAA rules. Payment of arbitration fees will be governed by the AAA rules; where those rules or applicable law require Flora to bear certain fees for consumer claims, Flora will do so.

19.7 Right to opt out. You may opt out of this arbitration agreement (Sections 19.2 through 19.6) within thirty (30) days after you first accept these Terms by emailing support@joinflora.app with your name and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect any prior arbitration agreement between you and Flora.

19.8 Severability of this Section. If the class-action waiver in Section 19.4 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and may proceed in court, while the remainder of this Section 19 continues to apply in arbitration. If any other portion of this Section 19 is found unenforceable, it will be severed and the remaining portions will remain in effect.

19.9 Survival. This Section 19 survives termination of these Terms and your relationship with Flora.

20. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the FAA governs Section 19. For any dispute not subject to arbitration, you and Flora agree to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and each party consents to personal jurisdiction there.

21. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means, and we will update the effective date above. Changes are effective when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

22. Additional Terms for Apple App Store

If you download the app from the Apple App Store, the following additional terms apply, and to the extent they conflict with the rest of these Terms, they control for the Apple-sourced app:

• These Terms are between you and Flora only, and not with Apple. Apple is not responsible for the Service or its content.
• The license granted in Section 8 is limited to use of the app on Apple-branded products that you own or control, as permitted by the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for the app. To the extent maintenance or support is required, Flora — not Apple — is responsible.
• To the maximum extent permitted by law, Apple has no warranty obligation for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any); Apple has no other warranty obligation.
• Flora, not Apple, is responsible for addressing any claims by you or any third party relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, and consumer-protection claims.
• Flora, not Apple, is responsible for investigating and resolving any third-party claim that the app infringes intellectual-property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the app and may enforce them against you.

23. Additional Terms for Google Play

If you download the app from Google Play, the following additional terms apply, and to the extent they conflict with the rest of these Terms, they control for the Google Play-sourced app:

• Your use of the app must comply with the then-current Google Play Terms of Service.
• These Terms are between you and Flora only, and not with Google. Google is not responsible for the Service or its content.
• Google has no obligation to provide any maintenance or support for the app; Flora is solely responsible for any support and for addressing claims relating to the app.
• To the extent applicable, Google is a third-party beneficiary of these Terms as they relate to your use of the app.

24. General

24.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it will be severed, and the remaining provisions will remain in full force and effect.

24.2 Entire agreement. These Terms, together with the Privacy Policy and any additional terms you agree to for specific features, constitute the entire agreement between you and Flora regarding the Service and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written.

24.3 No waiver. Our failure to enforce any right or provision of these Terms will not be a waiver of that right or provision. Any waiver must be in writing to be effective.

24.4 Assignment. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

24.5 Force majeure. We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control.

24.6 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

24.7 Notices. We may provide notices to you through the Service or to the contact information associated with your account. You may send notices to us at support@joinflora.app.

25. Contact

If you have questions about these Terms, contact us at:

DoDo LLC
10966 Ohio Ave, Los Angeles, CA 90024
Email: support@joinflora.app